Dartmouth Health (DH) partners with Prolucent Health to optimize its internal and external flexible workforce
Introduction
Healthcare organizations nationwide continually face a variety of workforce challenges including clinical labor shortages, staff turnover, compliance requirements, and unique localized market conditions. It is increasingly crucial for healthcare providers to deploy strategic flexible workforce programs and technology to ensure employee and operational well-being. This case study explains how Prolucent Health addresses these challenges by providing a platform that streamlines flexible labor management through neutral, proprietary technology and expert services.

About Dartmouth Health
DH is New Hampshire’s only academic health system and the state’s largest private employer, with over 13,000 employees. It is anchored by its academic medical center, Dartmouth Hitchcock Medical Center (DHMC) and owns and operates 5 other acute care hospitals and a network of related healthcare facilities throughout New Hampshire and Vermont. DHMC is consistently named the #1 hospital in New Hampshire by U.S. News & World Report. DH currently operates a system-wide internal resource pool in partnership with Prolucent, with over 100 RNs working as per-diem or full-time internal travelers.
Situation
DH is primarily located in rural areas of NH, where it faces perpetual RN and clinical worker shortages that are even more severe than those faced by most major academic medical centers in the U.S. This has been compounded by DHMC’s recent addition of a new 65-bed patient pavilion, high cost of living, and very low unemployment in the Upper Valley region of NH. These factors have resulted in DH relying on RN travelers in some areas to continually maintain its very favorable staffing levels and deliver the high level of care that is core to its mission.
Elevated, ongoing traveler utilization led DH to determine it needed a comprehensive system-wide flexible workforce strategy, IRP operation, and technology to actively recruit and deploy internal and external flexible resources in an optimal manner. DH leadership’s goal was to meet the following key strategic objectives:
- 01
Address the immediate financial and workforce challenges DH was facing.
- 02
Build a scalable and sustainable flexible workforce model that is designed for a future that will increasingly rely on the ability to hire and deploy a growing mix of flexible workers.
- 03
Expand the DH employee value proposition to include a portfolio of flexible work opportunities that help recruit and retain permanent employees that are looking for something other than unit-based full-time work.
The Approach
DH partnered with Prolucent to accomplish its goals. Specifically, Prolucent provides the following services and technology to DH:
IRP Services and Resources.
Internal Resource Pool (IRP) strategy, IRP operational development and ongoing operational support for the DH IRP team and 100+ nursing IRP workers.
Flexible Workforce Platform (FWP)
Deployment of the Prolucent FWP to enable DH to manage all aspects of its IRP and external contract labor utilization, with integrations to all core workforce systems including time & attendance, scheduling, and ERP.
Recruitment Marketing and Digital Front Door Technology
Recruitment marketing services and technology to help DH IRP and talent acquisition teams recruit flexible and all system and unit-based permanent workers.
Vendor-neutral MSP and VMS
Services and technology to help DH manage all its staffing agencies and all aspects of contract labor requestion, fulfillment, compliance, and payments with standardized workflows and reporting. Done in a manner that seamlessly identifies, prioritizes, and deploys IRP workers before external agency workers.
Workforce strategy consulting and workforce analytics services
Prolucent provides strategy and analytics services to DH clinical, HR, operations, and finance leaders on a variety of key DH workforce initiatives including market competition and benchmark analysis, core TA functions and unit-based staff budget balancing.
Success Measured
Prolucent has helped DH achieve all the objectives outlined above through the deployment of its modern, proprietary technology and expert services. Not only are the contract labor cost savings significant for the DH system, but also the program has had great success recruiting new flexible workers to the organization while helping Dartmouth Health retain full-time workers who were otherwise leaving the system to find flexible opportunities.
Workforce cost savings
over $30M
IRP workers that are NEW to Dartmouth Health
over 90%
Internal Resource Pool (IRP) Workers
over 100
Reduced annual turnover by
10%
Why Prolucent
01
Workforce is evolving
As much as 50% of the workforce predicted to go flexible...
- More Career Control
- Explore new specialties
- More Flexibility
- Earn Extra Money

02
Employers are responding with:
Leaders lack confidence in the long-term viability and cost of these options.
- Agency MSP and VMS
- Traditional and Gig agencies
- Existing or new core tech
- Point Solutions
03
Best practices of a viable solution
Do they seem achievable with your current options?
- Job that appeal to all types of workers
- Does not compete with you for talent
- Improves costs.
- Enhances your core technology systems.
04
Why we built Prolucent
Gives you the tools to win the workforce.
- Engage your entire workforce.
- Make you the employer of choice
- Reduce labor costs
- Enhance your core technology
05
Prolucent’s transformative solution
A workforce building ecosystem to address your entire workforce, without the need for rip-and-replace or margin lost to agencies.

The tools you need to build your whole workforce
Including core staff, internal flexible and external flexible.
Talent Digital Front Door
Recruitment marketing, job search, and applicant experience technology for all your work options for all employment types.
- 1Integrated to your ATS
- 2Integrated to all your existing, plus new applicant sources.
- 3Modern job search focused on candidate experience.
- 4CRM tools to promote higher conversion rates and engage past applicants
- 5Your jobs promoted in liquid compass marketplace (mobile App, web and 300+ affiliate sites)

Flexible Workforce Platform
We do not profit from employing the workforce you need. We help you “own” flexible labor and build your workforce for the future.
- 1Integrated to your Scheduling and Time & Attendance so you can manage flexible staff like you do core stff.
- 2Designed to help you build a robust internal agency.
- 3Address all specialities for contract and per diem.
- 4Manage the entire order life cycle from order management to compliance, to time, invoicing and reporting.
- 5Built to help you reduce reliance on outside agency.

Date Engine & MSP Program
Whole-house, data, reporting, product features, and managed services aimed at delivering a lower cost workforce.
- 1At Engine analyzes and normalized all data from jobs, orders, workers, interactions, and more to enable for your workforce.
- 2Compares core talent acquisition efforts against flexible labor utilization to drive actionable cost reduction strategies.
- 3Measures all workforce sources, volume, event and conversion efficacy to drive engagement tactics.
- 4Integrate custom data extracts to your core BI reporting.
- 5MSP Services to help develop and implement strategies, provide execution support and achieve goals.
Technology Consolidation
Deep two way integrations with your WFM, HRIS and ERP systems not to replace, but to complement, enhance, and consolidate your current workflows.
Conclusion
Prolucent Health is focused on streamlining workforce management processes with unique technology and expert services to address staffing challenges, reduce labor costs and optimize staff allocation. Prolucent’s work allowed advancement in scheduling, better management of contingent labor and helped Dartmouth Health maintain its high patient care standards. Prolucent health has provided the flexibility needed to adapt to changing demands in healthcare, while making more informed decisions for long term sustainability. This is a highly collaborative partnership between DH and Prolucent teams. Our collective teams believe this cannot be a static strategy because of the highly dynamic and evolving nature of today’s healthcare workforce. Our teams work together to actively manage flexible workforce strategies to ensure continued success.
